Our five year strategy 2015 - 2020
Our mission: ‘to put the patient first by delivering great care to every patient, every day.’
Building on our strengths, both Epsom and St Helier hospitals will continue to provide consultant-led, 24/7 A&E, maternity and inpatient paediatric services. In addition, St Helier will provide specialist and emergency care, such as acute surgery, for our most sick patients and Epsom will expand itsrange of planned care. We will work with GPs to provide significantly more care in community settings so that people only come to hospital when it is absolutely necessary.
Our people are central to delivering our mission. Along with greatly improving substantive staffing levels we will seek to engage, empower, develop and equip our teams to perform to their full potential, with clear responsibility and accountability. We will establish an organisational culture that reflects our values and behaviours. We will help and reward all staff who actively wish to come on the change journey with us, supporting them in their education and continuing professional development. We aspire to be a high quality organisation where we are both an 'employer of choice' and a 'provider of choice'.
We will refresh and embed our values to create a ‘one team, one trust’ culture and focus on the delivery of the following five objectives to ensure we provide high quality, compassionate care to all our patients:
Delivering safe and effective care with respect and dignity
Creating a positive experience that meets the expectations of our patients, their families and carers
Providing responsive care that delivers the right treatment, in the right place at the right time
Being financially sustainable
Working in partnership with our patients, commissioners, other health and care providers, local authorities, the voluntary sector, the NHS TDA, NHS England and Monitor in the interests of our patients and a sustainable local health and social care economy.
Our values and these five objectives will be cascaded throughout the organisation and will form the basis for setting objectives for each director, directorate, service and member of staff. We will refine a set of metrics to evaluate our delivery against each objective, which will be consistently measured at service, directorate and trust levels. This will determine the greatest risks to their delivery, which, in turn, will form the basis for our Board Assurance Framework. We will work systematically to mitigate these risks and this will drive the operational focus for the organisation.
The principal challenges that we face in order to deliver our vision are:
The need to strengthen staffing in key service areas - we will tackle this through a proactive and creative recruitment strategy, by valuing our staff and improving their working lives, and through role and service redesign.
Variability in the delivery of clinical care, which increases risk and potential harm for our patients. We will work together to instil the culture of ‘one team, one trust’ and work to consistent, evidence-based operating practices across all our services and sites.
Poor estates - the quality of the St Helier estate, in particular, is unacceptable. We will tackle this by agreeing a five-year investment plan for our estate at both sites and developing a long term plan to deliver first class facilities for our patients as part of the on-going work across SW London.
Finance – in order to develop new models of care, invest in quality and innovation, and tackle our poor estate, we will need to create a recurrent surplus each year. This requires us to become more efficient, remove unnecessary duplication and reduce our overhead costs.
Our corporate objectives
- Delivering safe and effective care with respect and dignity
- Creating a positive experience that meets the expectations of our patients, their families and carers
- Providing responsive care that delivers the right treatment, in the right place at the right time
- Being financially sustainable
- Working in partnership
- Ensuring we have highly engaged, patient centred and skilled teams that are well-led.