This section contains information about making a complaint about NHS treatment or services. Please refer to the pages below for further details.
- How to make a complaint
This information tells you what to do before you make a complaint, who to go to if you would like to make a complaint and what will happen once you have complained.
- Complaints procedure
It's important to tell us early if you are unhappy with your care or treatment, so that we can put it right. Our aim is to do whatever we can to resolve your complaint to your satisfaction.
- Monthly complaints update 2012-13
This page contains figures of complaints received in 2012-13. Figures published here will be updated on a monthly basis.
- Monthly complaints update 2011-12
This page contains figures of complaints received in 2011-12.
- Our track record for 2010-11
This page summarises statistics regarding complaints for the financial year 2010-11.
