This page contains figures of complaints received in 2011-12, published by month.
From April 2011 to March 2012, we received a total of 521 complaints. In 2010-11, we received a total of 494 complaints.
Main subject of complaint
| |
04/11 |
05/11 |
06/11 |
07/11 |
08/11 |
09/11 |
10/11 |
11/11 |
12/11 |
01/12 |
02/12 |
03/12 |
TOTAL |
Accommodation, facilities
and equipment |
1 |
0 |
0 |
0 |
1 |
0 |
1 |
0 |
0 |
1 |
1 |
0 |
5 |
| Ambulance services |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
0 |
4 |
| Attitude |
3 |
6 |
6 |
5 |
3 |
2 |
3 |
5 |
3 |
4 |
6 |
3 |
49 |
| Clinical care and treatment |
15 |
24 |
14 |
18 |
22 |
23 |
20 |
27 |
24 |
23 |
23 |
21 |
254 |
Communication and
information |
3 |
2 |
10 |
5 |
13 |
8 |
11 |
6 |
2 |
2 |
8 |
6 |
76 |
| Delay in care arrangements |
4 |
6 |
9 |
12 |
8 |
6 |
5 |
7 |
5 |
10 |
11 |
9 |
92 |
| Discharge arrangements |
1 |
2 |
0 |
1 |
1 |
2 |
1 |
4 |
0 |
0 |
1 |
1 |
14 |
| Hotel services and security |
1 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
2 |
1 |
0 |
5 |
| Medical records |
0 |
0 |
0 |
2 |
0 |
0 |
0 |
1 |
0 |
1 |
1 |
1 |
6 |
| Patient privacy and dignity |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
| Patient safety |
0 |
3 |
2 |
1 |
0 |
0 |
0 |
1 |
0 |
2 |
2 |
1 |
12 |
| Other subjects |
0 |
0 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
3 |
| Total |
29 |
43 |
42 |
47 |
48 |
41 |
41 |
51 |
37 |
45 |
55 |
42 |
521 |
Please note that the figures in the above table only show the main subject people complained about as people can complain about more than one subject in a single complaint.
To see our complaints response time on a monthly basis, please visit our regular performance indicators page. You can also access a summary of the complaints report for 2010-11.
We thoroughly investigate each and every complaint, and provide detailed feedback to the complainant. In addition, the complaints are shared with the doctors, nurses and other staff involved in the patient's care so that we can learn lessons and keep improving our services. Please see our complaints procedure for more details.
in 2010-11, 700,000 patients were cared for by our hospitals. Whilst we take every complaint seriously, it's important to remember that the vast majority of our patients are extremely happy with the care we provide and, as a result, we receive thousands of compliment letters. Read a selection of compliments here.
