In December 2010, the Care Quality Commission (CQC) visited St Helier as part of a 'review of compliance'.
The purpose of the review is to 'ensure that the hospital is complying with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010'.
The report, which is available to download (see below), highlights a number of positive aspects of the care we give our patients, with the CQC reporting that the majority of patients they spoke to were satisfied with the care they were receiving.
In addition, they did not have any concerns relating to cleanliness and infection control and prevention, for which St Helier was judged as compliant.
They also noted that mealtimes were unrushed, and that elderly patients received one-to-one assistance at mealtimes when needed.
Reassuringly, this is consistent with the feedback we have received over the last year from various independent surveys of our patients, including those admitted to hospital, those attending as outpatients, and parents-to-be using our maternity services.
During the review, the CQC did note some 'minor concerns' which we are taking on board to make sure each and every one of our patients receives the best care possible. It is important to bear in mind that, in reviews of compliance, the CQC has four levels of 'judgement':
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compliant;
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minor concerns;
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moderate concerns;
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major concerns.
A minor concern 'means that people who use services are safe but are not always experiencing the outcomes relating to this essential standard'.
In those areas where they do have minor concerns, we have drawn together an action plan (see below) to make sure we make any further improvements necessary to give every one of our patients the very best care.
