We see approximately 95,000 patients each year who need to stay with us overnight.
Ensuring each and every one is treated with respect, dignity and compassion, and making sure that their care is as positive as it can be, is a vital part of the service we provide.
An independent survey of NHS patients across the country has shown that Epsom and St Helier hospitals have continued to improve the level of care they are providing, with a high number of patients saying that they receive good quality care in a clean environment.
The Care Quality Commission NHS inpatient survey 2013, which was published on 8 April 2014 and is based on feedback from 416 of our patients, shows:
94% of patients said the hospital rooms, wards, bathrooms and toilets were very or fairly clean;
85% always had enough privacy when being examined or treated;
80% said they always had confidence and trust in our doctors;
76% felt they were treated with respect and dignity;
71% of patients rated the level of care they received highly (marking it as a seven or above out of 10).
How we compare
The results show that we are performing on a par with hospitals across the country, and other neighbouring hospitals in the area. Our response rate was 50% compared with 51% in 2012. The national response rate was 46%.
Patients were eligible for the survey if they were aged 16 years or older, had at least one overnight stay and were not admitted to maternity or psychiatric units.