Inpatient survey

During just one year, more than 85,000 need to stay overnight in our hospitals.

Ensuring each and every one is treated with respect, dignity and compassion, and making sure that their care is as positive as it can be, is a vital part of the service we provide.

An independent survey published on 24 April 2012 has given our inpatients the chance to have their say about every aspect of their care with us.

More than 425 patients took part in the national Care Quality Commission NHS inpatient survey 2011 for our hospitals, and the results contain some very positive findings for us.

These include:

• 88% of patients rated their care as good or excellent (up 1% from last year);

• 96% thought their room or ward was very/fairly clean (up 2%); 

• 88% of patients thought our doctors and nurses worked well together (up 1%);

• 92% thought the toilets and bathrooms were very/fairly clean (up 1%);

• 87% always had enough privacy when being examined or treated (up 3%).

The results also show that we are doing well in ensuring our patients aren't treated in the same areas of members of the opposite sex, and that we offer patients a good choice of high quality food.

How we compare

This national survey involved 161 acute and specialist NHS trusts and over 70,000 patients across the country took part, which is a response rate of 53%.

Patients were eligible for the survey if they were aged 16 years or older, had at least one overnight stay and were not admitted to maternity or psychiatric units.

In the 10 main sections, we scored 'about the same' when compared to trusts nationally (on a scale of 'worse', 'about the same' and 'better').