The Trust's external website was re-launched in March 2009. Usage statistics proved to be very encouraging, with an average of almost 29,000 visitors looking at more than 131,000 pages every month.
To find out what people think about the site, we conducted an online survey in November 2010. Below you can find a summary of the responses.
General feedback
81% of respondents say their overall impression of the website is 'excellent' or 'very good'. Only 2% rate it as 'poor' or 'very poor'.
13% of respondents visit the website every day, 28% at least once a week, with a further 28% visiting at least once a month. 20% said that this was their first visit to the site.
92% of visitors would recommend the site to a friend and/or colleague, and only 8% would not recommend it to others.
Most respondents use the website as the first point of call to find out about what's happening at the Trust, followed by other Trust publications and word of mouth.
Specific feedback
80% of respondents say that the overall website is attractive (layout, colours). 12% partly or fully disagree with this statement.
79% say that the typography is easy to read, 6% partly disagree with this statement.
92% say that the text is written in a language they can easily understand. 4% partly or fully disagree with this statement.
79% say that it is easy to find your way around the site, 4% partly or fully disagree with this statement.
75% say that the content of the website interests them, 25% agree only partly with this statement. None of the respondents partly or fully disagreed with this statement.
RSS and social media
85% of all respondents neither use RSS feeds nor RSS feed readers. Only 2% are subscribed to one of the Trust's RSS feeds.
55% of all respondents use Facebook, 45% don't. Only 9% of all respondents use Twitter, 91% don't use it.
Awareness of features
Only 24% of all respondents knew that the Trust has its own Facebook page, 76% didn't know that we are on Facebook.
33% knew that they can follow the Trust on Twitter, 67% were not aware of our presence there.
40% of respondents knew that they can rate most of the pages on our website, 60% didn't know about this interactive feature.
Only 28% knew that they can leave comments directly on most pages, 72% didn't know about this facility.
Thank you
Thanks to everybody who completed the survey. Your feedback is very much appreciated and will help us to further develop the website.
Prize winners
All participants in the survey were entered into a prize draw to win one of two digital gadgets. The portable Alba DAB/FM radio went to Ms V Johnson in Worcester Park, and the Philips DVD player to Ms A Searle in Wimbledon. Congratulations to both lucky winners.
