Pathology at Epsom and St Helier University Hospitals NHS Trust is committed to providing a high quality service to users and patients.
The department provides: chemical pathology, cytology, haematology (including blood transfusion), histopathology, immunology and microbiology services.
Pathology services are of the highest quality based on current knowledge and are provided in an effective and timely manner to contribute positively to patients' care, experiences and outcomes. Pathology takes into consideration the needs and requirements of our users and patients.
Pathology provides a safe and positive working environment for staff. Pathology recognises that all staff have an important role to perform in quality assurance, assessment and improvement, and must be valued and supported.
In order to provide high quality services, Pathology shall:
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operate a quality management system to integrate the organisation, procedures, processes and resources.
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set quality objectives and plans in order to implement this quality policy.
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ensure that all personnel are familiar with this quality policy, the quality management system and quality objectives and plans; together with all the procedures relevant to their work
Pathology is committed to:
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the health, safety and welfare of all staff, patients and visitors to the department.
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uphold professional values and maintain good professional practice and conduct.
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staff recruitment, training, development and retention at all levels to provide a full and effective service to its users.
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proper procurement and maintenance of such equipment and other resources as are needed for the provision of the service.
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collection, transport and handling of all specimens in such a way as to ensure the correct performance of laboratory examinations.
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use of examination procedures that will ensure the highest achievable quality of all tests performed.
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reporting results of examinations in ways which are timely, confidential, accurate and clinically useful.
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continual quality improvement by assessment of user satisfaction, internal audit, external quality assessment, clinical benchmarking and the management of clinical and non-clinical risk.
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compliance with all relevant environmental legislation and regulation.
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continuing compliance with CPA (UK) Ltd accreditation standards.
