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What people say about our hospitals

From top left: our four hospitals - St Helier Hospital, Epsom Hospital, Sutton Hospital and Queen Mary's Hospital for Children
From top left: our four hospitals - St Helier Hospital, Epsom Hospital, Sutton Hospital and Queen Mary's Hospital for Children

There are many ways in which our patients can let us feedback about the care they have received at our hospitals, including via the national NHS Choices website.

Patients can use NHS Choices to give an 'overall' rating of a hospital by saying whether (or not) they would recommend it to a friend.

They can also give feedback on important issues such as: what they thought of the hospital's cleanliness; how well doctors and nurses worked together; and, if they were involved with decisions about the care they received.

We welcome patient feedback on NHS Choices because:

  • it helps us understand what we are doing well, as well as where we could improve; 

  • feedback from previous patients is a useful source of information for others who may be choosing which hospital to go to;

  • the vast majority of patients are very satisfied with the care they receive.

Read more about why your feedback is so important

Our latest ratings

Each month, we publish our latest overall rating for each of our hospitals. These are percentages and relate to the number of patients who said they would recommend the hospital to a friend.

Furthermore, we publish those of other local hospitals. This allows people to make easy comparisons and to see how well we are doing.

Would you recommend this hospital to a friend?

To view additional feedback on the NHS Choices website about our hospitals, or to leave your own feedback, use the links above.

Other local hospitals

South west London

  • Croydon Hospital - 41% (based on 53 votes)

  • Kingston Hospital - 80% (based on 26 votes)

  • St George's Hospital - 78% (based on 60 votes)

Surrey

  • Ashford Hospital - 100% (based on 7 votes)

  • East Surrey Hospital - 51% (based on 58 votes)

  • Frimley Park Hospital - 88% (based on 123 votes)

  • Royal Surrey County Hospital - 57% (based on 21 votes)

  • St Peter's Hospital - 87% (based on 49 votes)

(last updated: 1 May 2012)

More information

Our Trust on NHS Choices

Join our 'Your hospital' panel to comment on a wide range of issues affecting clinical services at the Trust

Epsom Hospital

  • Alan Edney
    I recently attended the EGH Swift Daycase Ward for a hernia operation and wish to thank the... 20 May 2012
  • Anonymous
    I have had the best attention and support from all the swleoc theatre doctor & the supporting... 15 May 2012

St Helier Hospital

  • Alan Edney
    I was taken to Accident and Emergency by ambulance with a suspected heart attack or diabetes... 21 May 2012
  • velveire
    The food was always good, with plenty of choice, and I am grateful that a Sister made sure I had a... 18 April 2012

Sutton Hospital

  • Anonymous
    I found the hospital to be dirty and badly maintained. Ceilings were rotting, paint pealing off the... 19 March 2012
  • Rosemary Wilkinson
    The respect, care, understanding, kindness and consideration I received were of the highest... 18 March 2012

Queen Mary's Hospital for Children

  • Anonymous
    We arrived into the children's ward at midnight after being in A&E. The staff were very friendly... 26 February 2012
  • Anonymous
    My daughter was seen 8 weeks after the GP sent the referral letter (it wasn't classed as urgent)... 15 March 2011
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