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Help and support services

If you have any questions or concerns during your stay in hospital, please speak to the lead nurse or ward manager. If you require further assistance or for any kind of feedback, please contact the Patient Advice and Liaison Service (PALS).

  • The patient information centre The patient information centre is a service for patients, relatives, visitors, carers and staff. It provides a variety of general advice and health information.
  • Patient Advice and Liaison Service Our Patient Advice and Liaison Service (PALS) is here to offer help and advice to you, your family or carer; listen to your comments, suggestions and compliments; sort out any problems or complaints you wish to make about the service or treatment you have received.
  • Language support service We provide a range of services to support anyone who has communication difficulties because English is not their first language, or because they have a disability. This service ensures the patient has the best possible treatment and care whilst in the hospital.
  • Cancer information and support centres The Trust has two cancer information and support centres: the Macmillan Butterfly Centre at Epsom Hospital and the Cancer Information and Support Centre at St Helier Hospital. Both centres provide information and support to anyone affected by cancer, and those who are worried about the risks of cancer.
  • Disability Information Centre Epsom The Disability Information Centre Epsom (DICE) is located at Epsom Hospital and provides a free, confidential information service for people with a disability, their relatives, friends and carers, as well as health professionals and service providers.
  • Chaplaincy and pastoral care The chaplaincy team are always available to talk with patients and their families. Chaplains come from a number of different denominations and can also usually arrange for support from any of the major faiths.
  • Patient Transport Service We have a patient transport service for patients who need it (ie those patients who are medically unable to travel to hospital on their own).
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