All members of staff should wear an ID badge which includes their name, job title, photograph and the Trust logo.
Staff will introduce themselves to you but do feel free to ask anyone their name.
There will be many staff involved in your care while you are in hospital - here are some of them:
You will be under the care of a senior doctor, called a consultant. Your consultant is in charge of a team of doctors with different amounts of experience: registrars, senior house officers, and house officers.
Doctors are responsible for the diagnosis, care and treatment of illnesses, infections, diseases and the wellbeing of people. The doctors in your consultant’s team will work together to look after you.
Junior doctors are doctors in postgraduate training, starting at graduation with a medical degree and culminating in a post as a consultant, a general practitioner (GP), or a staff grade or associate specialist post.
One or more of the doctors will visit you regularly. Please ask if you want to speak to your consultant or one of their team about your treatment.
See our consultants directory for a full list
Matrons provide strong visible leadership and support for all ward sisters / charge nurses.
They enable staff to ensure that the fundamentals of care are correctly and actively in place and that high standards of holistic care are achieved.
They directly manage ward and departmental sisters.
Clinical nurse specialist
Clinical nurse specialists provide specialist nursing care to patients with specific medical conditions and their families.
They also act as a resource for other professionals by utilising expert knowledge, skills and experience.
Clinical nurse specialists act as an interface with the multi-disciplinary team and external agencies.
Charge nurses / senior sisters are responsible for ensuring that high quality nursing care is delivered within their designated clinical area.
They assist in setting the standards for clinical practice, in conjunction with the multi-disciplinary team and monitoring patient outcomes.
Staff nurses are responsible for the delivery of high quality nursing care to patient's and to work as part of the multi-disciplinary.
This will be achieved through hands on clinical practice, education and training and research.
Midwives provide care to women in both the hospital and community environment environment. They provide antenatal, intrapartum and postnatal care to women.
They work closely with the GP and the Obstetric team to provide optimum care to women and their families.
Meet our supervisors of midwives
Healthcare assistants work under the guidance of a qualified healthcare professional.
Working alongside nurses, for example, they may sometimes be known as nursing auxiliaries or auxiliary nurses.
Healthcare assistants also work alongside qualified midwives in maternity services.
The types of duties include the following:
washing and dressing;
helping people to mobilise;
generally assisting with patients overall comfort;
monitoring patients conditions by taking temperatures, pulse, and weight.
Working under the guidance, supervision and instruction of the ward manager and other qualified staff on the ward, a ward clerk maintains paper work, uses a computer for record keeping and deals with telephone enquiries on a ward.
Porters take you to and from the various places you go for treatment.
A cleaner will be on the ward during the day and the early evening and is responsible for cleaning the ward, including your bed space.
Toilets and bathrooms are cleaned in the morning and checked periodically through the day for cleanliness and replenishing of hand towels, toilet roll and hand soap.
However, should you find these facilities unacceptable at any time, please inform a member of the ward nursing team and a cleaner will attend the ward.
Cleaners are on the ward from 8am until lunch time and then again briefly after lunch and early evening. Outside of these hours nursing staff will assist you with any cleaning issues you may have.
There is also an out of hours 'rapid response' service which can be accessed through a member of the ward staff.
Discuss your care with us
If you or your carer or relative need any information or want to discuss any aspect of your care, please speak to the nurse or ward manager in the first instance. If you then require further support, contact the matron.
If a matron is not immediately available, please leave a message with the senior nurse on duty and a matron will contact you as soon as possible.
During your stay you may meet many different specialists, for instance phlebotomists, physiotherapists or occupational therapists, and volunteers.
Comments on our service
We value your comments on our service. To help us continue to improve the service we provide to you please complete the "How was your stay" questionnaire when you are discharged. A copy can be obtained from a member of staff.
Please also leave feedback on NHS Choices, the official NHS website, to share your experience during your stay with other patients.
Finally, you can always speak to a member of our Patient Advice and Liaison Service (PALS) about any aspect of your stay in hospital.