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Visitors

Patient information leaflets
Some of the many information leaflets for patients that describe our services

Visitors are very welcome in our hospitals. If you come to visit and friend or relative there are a few things to be aware of:

  • Visiting times on wards can vary. Please check in advance by visiting our online ward directory or by calling 020 8296 2000 and asking for the relevant ward. 

  • The medical care of patients comes first so please be aware that some restrictions apply to visiting hours. 

  • We ask that no more than two visitors sit with patients at a time. This is to keep noise and disturbance on the ward to a minimum. 

  • We are happy for children to visit the hospital, but in some areas this may not be possible. Please check in advance by calling 0208 296 2000 and asking for the relevant ward.

  • Please do not sit on the beds. Sometimes it seems a natural thing to do, especially if the patient is sitting, but it can be an infection risk in a hospital.

Here is some useful information to prepare your visit:

No smoking sign 150
A sign reminding patients, visitors and staff that the Trust operates a no smoking policy

Getting to the hospital

Please visit the getting to us section for directions, travel information and details about car parking.

Smoking

Smoking is not permitted in any hospital building or in any of the surrounding areas. We ask all patients and visitors to go off site to smoke.

Mobile phones

Please switch off your mobile phone within the hospital. Mobile phones can interfere with equipment. We therefore appreciate your co-operation in going outside the building to make any calls on mobile phones.

Flowers

If you would like to bring flowers for a relative or friend in hospital, please check with staff on the ward first - flowers are not allowed in some areas of the hospital as the water in vases can be an infection risk. Please check our ward directory for further information.

Photography

Out of courtesy to other patients and visitors, photography is not allowed in any part of the hospital without permission. Please ask the ward sister or matron if you wish to take any photographs. Mobile phones should not be used to take photographs where the use of mobile phones is forbidden.

Hand washing
Alcohol rub in use as part of the Trust's drive to further reduce infections

Infection control and prevention

Infection control is one of our top priorities; we have made impressive progress in cutting infection rates. We can only continue to do this with your help.

When visiting, please remember to:

  • wash your hands or use alcohol rub when entering the ward and again before you leave
  • sit on a chair, not the bed, otherwise you may transfer bacteria.

Please do not visit if you have any signs of infection such as diarrhoea, vomiting, fever, a cold, rash or skin infection.

If the person you are visiting is being nursed in isolation in a single room or bay, please contact the nurse in charge to find out if there are any precautions you need to take. In general visitors do not need to wear protective clothing such as gloves or aprons, but please do wash your hands when leaving the room or bay.

Read more about infection control

Key contacts

Check ward visiting times in advance by checking our online ward directory or by calling 020 8296 2000 (ask for relevant ward)
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