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Have your say on NHS Choices

From top left: our four hospitals - St Helier Hospital, Epsom Hospital, Sutton Hospital and Queen Mary's Hospital for Children
From top left: our four hospitals - St Helier Hospital, Epsom Hospital, Sutton Hospital and Queen Mary's Hospital for Children

There are many ways in which our patients can let us feedback about the care they have received at our hospitals, including via the national NHS Choices website.

Patients can use NHS Choices to give an 'overall' rating of a hospital by saying whether (or not) they would recommend it to a friend.

They can also give feedback on important issues such as: what they thought of the hospital's cleanliness; how well doctors and nurses worked together; and, if they were involved with decisions about the care they received.

We welcome patient feedback on NHS Choices because:

  • it helps us understand what we are doing well, as well as where we could improve; 

  • feedback from previous patients is a useful source of information for others who may be choosing which hospital to go to;

  • the vast majority of patients are very satisfied with the care they receive.

Today’s patients can choose which hospital they want to be treated in and want clear information at the touch of a button to help them decide where to go.

Please leave feedback on your treatment by using the links below:

We are publish the comments directly from NHS Choices on our website: you can see examples on the right-hand side of this page. You can choose to remain anonymous if you wish.

A few tips for helpful comments

Please keep your contributions truthful, constructive, civil and relevant. Your feedback can help people make important decisions about where they choose to receive treatment.

Be helpful and respectful: think about what people might want to know about this hospital or how your experiences might benefit others. Remember your words must be polite and respectful, and you cannot name individuals.

When to contact the hospital directly

We will receive a copy of your message left on NHS Choices, and our PALS department will try to respond to each of them via the website. However, if you would like a detailed personal response, or would like to discuss personal details please contact us directly.

Our latest ratings

Each month, we publish our latest overall rating for each of our hospitals. These are percentages and relate to the number of patients who said they would recommend the hospital to a friend.

Furthermore, we publish those of other local hospitals. This allows people to make easy comparisons and to see how well we are doing.

Would you recommend this hospital to a friend?

To view additional feedback on the NHS Choices website about our hospitals, or to leave your own feedback, use the links above.

Other local hospitals

South west London

  • Croydon Hospital - 2.5 of 5 stars (based on 94 ratings)

  • Kingston Hospital - 3.5 of 5 stars (based on 96 ratings)

  • St George's Hospital - 4 of 5 stars (based on 151 ratings)


  • Ashford Hospital - 4.5 of 5 stars (based on 58 ratings)

  • East Surrey Hospital - 4 of 5 stars (based on 164 ratings)

  • Frimley Park Hospital - 4.5 of 5 stars (based on 177 ratings)

  • Royal Surrey County Hospital - 4.5 of 5 stars (based on 138 ratings)

  • St Peter's Hospital - 4.5 of 5 stars (based on 151 ratings)

(last updated: 25 July 2014)

More information

Visit our local hospital comparison page

Our Trust on NHS Choices

Join our 'Your hospital' panel to comment on a wide range of issues affecting clinical services at the Trust

Epsom Hospital

  • Donald L Williams
    I would like to express my eternal gratitude to the doctors, nursing and ambulance staff at Epsom... 02 March 2015
  • Michael Hourahine
    I duly reported for my gall bladder removal operation at 07:00 Hrs, and left early the following... 02 March 2015

St Helier Hospital

  • Anonymous
    Attended for an outpatient appointment in Springall Unit. The only person who smiled or showed any... 18 February 2015
  • Anonymous
    I had a very traumatic experience in the hospital, staff are very rude. Had very bad stomachache... 15 February 2015

Sutton Hospital

  • Andrew Schendel
    Waited over an hour with no communication. Various people arrived after me but seen well before.... 02 March 2015
  • Dave Hamer
    I have had three recent appointments at the Eye Unit to investigate my double vision. I found... 18 December 2014

Queen Mary's Hospital for Children

  • Kate
    We attended for my 2,5 years old son appointment with dentist. Dentist at St Helier Hospital was... 31 October 2014
  • Anonymous
    My son attended children's a&e on thursday evening with an injury which transpired to be a very bad... 08 June 2013
Your feedback
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