Staff at Epsom, St Helier and Sutton hospitals believe their role makes a difference to patients, they look forward to coming to work and they are satisfied with the quality of patient care they are able to deliver.
The results of the Care Quality Commission’s 2010 annual staff survey, which was conducted to find out how NHS employees up and down the country feel about their work and the organisations they work for, placed us in the top 20% of all hospitals in the country in a number of key areas.
For example, 93% of our staff feel that their role makes a difference to patients, and 81% are satisfied with the quality of care given to patients – not only placing the Trust in the top 20% nationally, but also showing further improvement on last year’s results.
In addition, more staff agree that patients are our top priority and would recommend our hospitals as a place to receive treatment than the national average.
We also score highly in relation to flexible working, with two thirds of staff taking advantage of the options available. All of this perhaps helps to explain why staff feel motivated, with the results placing the Trust in the top 20% nationally.
The results of the survey are split into 38 areas, known as key findings. For the majority of the survey, the Trust was rated as at or above average by staff. However, as with other trusts, there is room for improvement too.
On the basis of the staff surveys, we develop an action plan for the year ahead so that we can improve the attitude and well being of all our staff.
For more information about the staff survey, including the results of other trusts, visit the Care Quality Commission's website.
