Cancer information and support centres - for anyone affected by cancer

The Trust has two cancer information and support centres:

  • The Macmillan Butterfly Centre at Epsom Hospital
  • The Cancer Information and Support Centre at St Helier Hospital

The centres offer support to patients and relatives affected by cancer, in a friendly, relaxing environment. The centres provide information, emotional support,  complementary therapies and relaxation for wellbeing. The centres offer an image workshop which aims to give patients tips on clothing styles that suit, shopping tips, make-up tips, etc to help them gain confidence when they need it most. 

 We offer emotional support, information, signposting, referral to the financial support service and complementary therapies, where appropriate. 

We are currently offering a telephone service and appointments can be booked for a face to face chat. We can also visit patients on the ward if appropriate.

To refer a patient / relative please contact Tarlika Patel

Tuesday-Friday on:

01372 735456  or fill in the Cancer information and support centres referral form[docx] 73KB and email it to esth.cisc@nhs.net.

Patients and relatives can also self-refer by contacting Tarlika on:

01372 735456 / 0208 296 4730

For more information please see our information leaflet:  CISC information leaflet[pdf] 11MB

 

COVID 19 

A diagnosis of cancer and treatment can be challenging and it may affect your physical and emotional wellbeing. When faced with the additional and unprecedented circumstances of the coronavirus (COVID-19) pandemic, you may be finding it harder to manage these challenges.

If you have any questions or concerns, or need further support, please do not hesitate to contact Tarlika. Tarlika has an answerphone so please leave your name and contact details with a brief message and she will get back to you.

Tarlika Patel, Macmillan Cancer Information and Support Manager (Tuesday to Friday)

01372 735456  / 0208 296 4730

More information

Recognition for a quality service

The Macmillan Butterfly Centre was first awarded the Macmillan Quality Environment Mark (MQEM) in May 2013.

To receive the award, the centre environment had to score highly in areas such as use of space, comfort and atmosphere, personal and social interaction and health and well-being. The centre scored highly in each category.

The Butterfly Centre applied for the Macmillan Quality Environment Mark® (MQEM) to achieve recognition for the hard work and dedication they have put into creating a quality service for patients and their loved ones.

Achieving MQEM provided positive feedback and a seal of approval for the environment and the achievements of the centre staff and volunteers. 

After the initial MQEM award is received, environments are re-assessed every three years to make sure that the high standards are kept up all the time.

The Macmillan Butterfly Centre has had two re-assessments: we are proud to say that we retained the award in June 2016 and in July 2019.

We are having a third re-assessment in August 2022.

Key staff

Tarlika Patel, Macmillan Cancer Information and Support Manager (Tuesday to Friday)
T: 01372 735456 / 0208 296 4730

Emotional support

Our staff at both centres are here to listen to and discuss your views and concerns, and provide a full range of relevant information on cancer awareness, prevention, diagnosis, treatments and all aspects of cancer care.

The period between a diagnosis of cancer and commencing treatment can be particularly difficult. You and your family are encouraged to return for further information or support throughout the cancer journey.

Patients with a suspected malignancy, newly diagnosed patients or patients at any time during their cancer journey can be seen with their families in the privacy and comfort of the centres where information can be given and clarified.

Liaison with healthcare professionals working in our hospitals ensures that you receive continuity of care and a seamless service throughout all stages of your treatment. Where additional psychological support is required, referrals can be made to a specialist counselling service.

Cancer information library

Both centres have a well stocked cancer information library, containing up-to-date information on cancer awareness and prevention and on all types of cancers and their treatment.

Trained staff are on hand to direct you to relevant literature or explain information that may be new.

A selection of information is also available in a range of different formats and languages.

Opening hours

The information library at Epsom Hospital  is open Monday to Friday (excluding public holidays), 9.30am - 4.30pm.

The information library at St Helier Hospital is open on Thursdays and Fridays (excluding public holidays), 9.30am - 4.30pm.

You can make an informal appointment to be guided around the resources. 

Supportive therapies

Supportive therapies can play a part in alleviating distress for some cancer patients.

They can offer a holistic approach to cancer care and can result in patients feeling more empowered over their illness.

These therapies are being used under the umbrella of integrated healthcare. This means that their focus is on health and healing rather than disease and treatment. They seek to bring together body, mind and spirit so that healthcare encompasses the whole person.

Supportive therapies at Epsom Hospital

We currently offer the following supportive therapies in the Macmillan Butterfly Centre at Epsom Hospital:

  • Spiritual Healing
  • Reflexology
  • Yoga.

Supportive therapies at St Helier Hospital

We currently offer reflexology in the Cancer Information and Support Centre at St Helier Hospital:

HOPE (Help Overcoming Problems Effectively)

Are you finding it tough living with cancer or after treatment?

Our HOPE (Help Overcoming Problems Effectively) course is currently on hold due to COVID. If you would like to know when the course will resume, please contact Tarlika Patel on 01372 735456 or 020 8296 4730.

Macmillan CAB advice service for south west London

The Macmillan Citizen Advice Bureau (CAB) advice service is a free confidential welfare benefits and money advice service for people living with cancer, their families and carers.

A CAB advisor will be available by appointment only to give free, confidential and impartial advice to people affected by cancer.

To find out more about accessing this service, please see Macmillan CAB service [pdf] 938KB

New You

An interactive free workshop for men and women with cancer

Image consultant Christine Broome will cover the following topics:

  • Styles that suit you
  • Shopping sensibly
  • Wardrobe planning
  • Make-up and accessories
  • Colour, body shape, hair.

Please see the New You workshop poster for dates for 2022: New You poster - 2022 [pdf]

If you would be interested in booking a place on the workshop, please contact us on 01372 735456

Cancer patient forum

Are you a cancer patient, or are you a carer for someone who has cancer?

Your experience is valuable to us and we welcome your comments and suggestions.

Come and join us to help improve cancer services in our hospitals.

View the Cancer Patient Forum poster[pdf] 2MB

For further information please call Tarlika Patel on 01372 735456 (Epsom) or 020 8296 4730 (St Helier).

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