Dr Doctor Gynaecology

We appreciate that many people have been waiting a long time to receive the treatment they need, but our work to book patients back in as quickly as possible continues at pace. We are working with one of our digital solutions providers, DrDoctor, to send text messages in the coming weeks, to some patients who are currently on our Gynaecology waiting list, asking them to let us know if they still need to have an appointment, test or operation at the Trust, as we are aware that their circumstances may have changed over the last year.

If you receive this text message, please do not ignore it - your response will be crucially important to help us manage our waiting list.

Depending on your response, we will be in touch with you again in the coming weeks with further advice and guidance on next steps, or to let you know that you have been safely discharged from our care.

Please be assured that we will not make any changes to your waiting list status unless we hear from you, and any appointment dates you may already have still stand.

Please note that any comments attached to your response will only be used to manage our waiting lists and therefore, may not be reviewed by a clinician.

If you have a medical problem or concern, and are unsure what to do, please contact your usual healthcare provider (e.g. your GP or NHS 111) directly.

How it works

1. If you are waiting for an appointment, we’ll send you a text message from 07860039092 asking you to respond to an online question.

2. Follow the drdoctor.thirdparty.nhs.uk link in your message to answer the question about if you need your appointment.

3. Once you've responded, we'll ask you to enter your name, date of birth and postcode. This confirms is who is responding.

4. Depending on your response, you will either remain on our waiting list or we'll be in touch again in the coming weeks with information on next steps.

5. Please note your comments will only be used to manage our waiting lists and may not be reviewed by a clinician.

Frequently asked questions

Is the link in the text message trustworthy?

The drdoctor.thirdparty.nhs.uk link in your text messages are trustworthy and are delivered by our partner DrDoctor. DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens. For more information, see the NHS Data and Protection Toolkit certification:www.dsptoolkit.nhs.uk/OrganisationSearch/8HY91 , and DrDoctor’s privacy policy: my.drdoctor.co.uk/privacy.

 

Why are you asking me for my Date of Birth?

After you have answered the question, we will ask you to confirm your Date of Birth so the booking team can confirm that the text message was sent to the right person.

If the Date of Birth you give is different from the Date of Birth we have on record for you, we will be able to see this and follow up with you as appropriate.

 

I gave the wrong answer what do I do?

If you have answered the question wrong, do not worry you can go to answer the question again and you will find information about who to contact.

 

Does it cost me to reply to a text message?

Text message replies will be free if you have a text message bundle with your provider otherwise you will be charged at your provider’s standard rate.

You can change your digital letter setting online for free by following the link in your text messages or using drdoctor.thirdparty.nhs.uk/ESTH. - TBC

Further information

If you have any queries about why you have received this message, please email  esth.ch.gynae@nhs.net .

If you are unable to email, please call:  

  • Leatherhead Gynaecology on 01372 735680  

  • St Helier Gynaecology on 020 8296 2954 

Please be assured that we will not make any changes to your waiting list status unless we hear from you, and any appointment dates you may already have still stand.

Get connected

  • Like us on Facebook 
  • Follow us on Twitter
  • Follow us on LinkedIn 
  • Reviews on NHS Choices
  • Watch our videos

 

  • Like us on Facebook
  • Follow us on Twitter 
  • Follow us on LinkedIn
  • Review on NHS Choices
  • Watch our videos

NHS image placement

Healthy Workplace Achievement Award 2016 NHS Choices