DrDoctor

1. If you are waiting for an appointment, we’ll send you a text message from 07860039092 asking you to respond to an online question.

2. Follow the drdoctor.thirdparty.nhs.uk link in your message to answer the question about if you need your appointment.

3. Once you've responded, we'll ask you to enter your name, date of birth and postcode. This confirms is who is responding.

4. Depending on your response, you will either remain on our waiting list or we'll be in touch again in the coming weeks with information on next steps.

5. Please note your comments will only be used to manage our waiting lists and may not be reviewed by a clinician.

Is the link in the text message trustworthy?

The drdoctor.thirdparty.nhs.uk link in your text messages are trustworthy and are delivered by our partner DrDoctor. DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens. For more information, see the NHS Data and Protection Toolkit certification:www.dsptoolkit.nhs.uk/OrganisationSearch/8HY91 , and DrDoctor’s privacy policy: my.drdoctor.co.uk/privacy.

Why are you asking me for my Date of Birth?

After you have answered the question, we will ask you to confirm your Date of Birth so the booking team can confirm that the text message was sent to the right person.

If the Date of Birth you give is different from the Date of Birth we have on record for you, we will be able to see this and follow up with you as appropriate.

I gave the wrong answer what do I do?

If you have answered the question wrong, do not worry you can go to answer the question again and you will find information about who to contact.

Does it cost me to reply to a text message?

Text message replies will be free if you have a text message bundle with your provider otherwise you will be charged at your provider’s standard rate.

You can change your digital letter setting online for free by following the link in your text messages or using drdoctor.thirdparty.nhs.uk/ESTH. - TBC

If you are a Gynaecology patient: 

If you have any queries about why you have received this message, please email  esth.ch.gynae@nhs.net.

If you are unable to email, please call:  

• Leatherhead Gynaecology on 01372 735680  

• St Helier Gynaecology on 020 8296 2954 

Please be assured that we will not make any changes to your waiting list status unless we hear from you, and any appointment dates you may already have still stand.

If you are a Dermatology patient: 

If you have any queries about why you have received this message, please call our Outpatient Booking Centre on 0208 296 2968

Please be assured that we will not make any changes to your waiting list status unless we hear from you, and any appointment dates you may already have still stand.