Improving the patient experience
The experience our patients, their families, friends and carers, have in our hospitals is extremely important to us, that’s why putting the patient first is our first value, and why we’ve developed our innovative Patient First programme. We use a number of tools to measure the experience people have when they use our services, including national inpatient and outpatient surveys and the Friends and Family Test. You can also rate the service we provide on NHS Choices (opens in a new window).
We have a Patient Advice and Liaison Service (PALS), who are available to provide information and support to patients and their loved ones, as well as to help to solve any problems or concerns that arise. We also have a complaints team who manage any formal complaints that we recieve.