Walk-in and appointment clinics
We operate both drop-in and appointment clinics. All clinics are open to both male and female patients.
The door opens at 8.15am and clinics commence at 8.30am. Please be aware that walk-in sessions tend to be very busy and you should allow for being in the department for two to three hours.
An 'express clinic' is available for people who are symptom-free, do not need treatment and just want a rountine sexual health check up. The clinic is every Tuesday from 1.30pm-3.30pm (please make an appointment beforehand).
Please try to arrive about ten minutes before your scheduled appointment time. This enables us to make up a file for you, or to update any records if you have moved address etc. If you are late we may not be able to see you, as this makes the whole clinic run behind.
Book an appointment
Please call during opening hours to book an appointment. However, during clinic hours our receptionists may have the answering machine on if they are busy booking in patients who are already in the clinic. Please do not leave a message, but call back later.
We will need to take some details from you, such as your name and address. All this information is completely confidential.
You can choose how you wish to be contacted - by text (SMS), phone call or letter - but we must have at least one reliable way of contacting you with your results.
We want to give you the best service possible. In order to do so, we need to spend time with you. So sometimes, if we are busy, you may be here for up to a couple of hours. We are efficient, but we never rush.
What happens when you see us?
Depending on what you are here for you may see the health adviser, the sexual health doctor / nurse or the contraceptive nurse.
If you are under 16, you will see the health adviser first so that we can check you are safe and explain what will happen during your visit. This is also a chance for you to ask questions, get more information about infections, safer sex or to talk through any worries you may have.
You may have to see a few different members of staff during your visit - this is so that you can get the best advice and care.
You will be asked about your sexual history, medical history, personal questions about what kind of sex you've had, whether you used condoms, that kind of thing.
We advise our male clients not to pass urine for two hours before attending the clinic - this helps us to collect the best samples we can.
If you are under 16, we will ask a few more questions to check you're not being harmed. This is a legal requirement we have to do. This will all be explained to you before we start and is nothing to worry about!