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Frequently asked questions (FAQs)

Below is a list of frequently asked questions. If you cannot find an answer to your question, please use the website search or contact us via the feedback form.

How do I get to your hospitals?

Please see our section on how to get to our hospitals. To find the right department once you're there, make sure you know where to go by looking at our hospital maps before you leave home.

How can I print site maps of your hospitals?

Please go to this page and use the links in the box on the right to download printable PDF versions of our hospital site maps.

How can I find out about jobs at the Trust?

Please see our 'Work for us' section for our current vacancies and other information about working at the Trust, including information about work experience, temporary staffing and volunteering.

How can I make a complaint?

Please contact our Patient Advice and Liaison Service (PALS), visit the patient information centre at St Helier Hospital or read more about complaints.

How can I compliment good service?

Please nominate members of staff for the monthly Chief Executive Awards of Excellence, speak to our Patient Advice and Liaison Service (PALS) or use our online feedback form to let us know. Please also rate our services on the NHS Choices website to help other people make the right decision about their treatment.

How can I support the work of the Trust?

Please visit our 'Support us' and 'Volunteer' sections where you can also find out how to make a donation to the Trust.

I've spotted an error or am having problems with this website.

Please use our 'Help' section on the website and the online feedback form to let us know which areas on the website are useful or need more information. For instant feedback, please rate the page(s) using the rating facility at the bottom of each page.

Can I do work experience at the Trust?

Yes, we have a work experience program.

How do I change or cancel my outpatient appointment at the Trust?

Please see our online appointments centre for more information on making, changing or cancelling your outpatient appointment.

I want to visit a patient at one of your hospitals.

Please see our section for visitors, our ward directory and our pages on how to get to the hospitals and finding your way around.

I need medical advice.

Visit the official NHS website for medical advice. You can also visit our 'Private patients' section for information about second opinions.

Can I have treatment privately?

Yes, please read more about private treatment options at Epsom Hospital at the Northey Suite.

More information

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