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Freedom of Information

The Freedom of Information (FOI) Act came into force in January 2005. It allows anyone to ask for and request access to all types of recorded information held by public authorities. The Trust handles FOI requests in accordance with guidance from the Information Commissioner's Office.

I want to find something out about the Trust

Before making a FOI request, please check our website to see if it contains the information you require. Our publication scheme contains all the information the Trust routinely publishes, and is a good place to start your search. In addition, our disclosure log contains all responses we have made to previous FOI requests (from 1 September 2013).

I want to request access to health records

Please see our information page to request your health records or the records of another person if you are their authorised representative. This information does not fall under the Freedom of Information Act.

How do I request information that is not on the website?

If you cannot find what you are looking for on the website, you are entitled to request whether we hold the information of interest, and then copies of that information to be sent to you. Requests should be made in writing and include an address to which correspondence can be sent.

When will my request be answered?

We will aim to respond to your request within 20 working days. If we are unable to provide the information within that time, we will contact you and give you an estimate of how much longer the request will take.

Can my request be refused?

There are some exemptions to the act, for example, if the request relates to personal information or information intended for future publication. When an exemption is considered appropriate, we will explain to you why this decision has been taken, and any further steps you can take.

Requests can also be refused if the time taken to investigate whether we hold the information and access it exceeds a cost of £450. In this case, we will contact you to establish whether you wish to:

  • pay for the cost
  • amend the request so that it costs less than £450
  • no longer proceed with the request.

Is there a charge for my request?

We are entitled to charge for the copying and postage of material, but we will usually absorb these costs. If we do consider charging you, we will let you know first.

  • Publication scheme Information about the publication scheme and links to the different parts of the scheme.
  • FoI disclosure log We publish a log of all responses we have made to previous FOI requests (starting from 1 September 2013). You may find this log a useful portal to access the same or similar information that you require.
  • FoI statistics This page shows how many request we get, a breakdown of where the requests came from and our response times.
  • Environmental Information Regulations The Environment Information Regulations (EIR) came into force in 1992. They were updated in 2004 to ensure that they fell in line with the Freedom of Information Act 2000. These regulations give you the right to access environmental information held by any public authority.

Key contact

We are here to offer advice and assistance should you need help with your request.

Contact us on 020 8296 2406 or by email to foi@esth.nhs.uk

To make a request

Online: complete our online form

Email: foi@esth.nhs.uk

Per post:
Trust Secretary
Ferguson House
St Helier Hospital
Wrythe Lane
Carshalton
SM5 1AA

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