Staff stories

Celebrating staff stories at #Teamgesh

We’re celebrating our staff in a series of stories from across gesh – our hospital Group.

We’ll introduce you to a different star of the show each week, hearing about the difference they make to our patients and communities, and how they are unique.

Meet Tarlika Patel - Macmillan Cancer Information & Support Manager at ESTH.

“I was born in Kikagati, a small village in Uganda, and came to England in 1972 as a British refugee after Idi Amin expelled all Indians from the country. Escaping during a dangerous time, I vividly remember arriving in England and picking out a donated black fur coat at Stansted airport. Thanks to my English education, I integrated into the community smoothly. 

“From childhood, I dreamed of working in healthcare, and that dream came true in 1979 when I began my NHS journey. I qualified as a Radiotherapy Radiographer in 1982, treating cancer patients for 18 years. I’ve changed roles but I still maintain my registration, as it remains central to my NHS identity. Forty-five years later, I’m still so inspired every day working in the NHS. 

“In 2000, I set up the Macmillan Butterfly Centre at Epsom Hospital and later the Cancer Information & Support Centre at St Helier Hospital. I have worked with many dedicated volunteers who are central to the services we offer in the support centres. It’s an incredibly rewarding role, supporting cancer patients by offering emotional support and signposting to various other services. It’s an honour to positively contribute to the wellbeing of these patients and their loved ones, and I feel so privileged when they share their stories with me. 

“I have a strong interest in psychology leading me to complete an MSc in Applied Psychology at Surrey University as a part-time mature student. Outside of work, I enjoy looking after my 15-month-old grandson, who brings me immense joy. I also love walking, gardening, dancing, and singing.” 

Tarlika is a member of gesh25 – a special group of colleagues who have more than 25 years’ NHS service.  

 

Meet Louliana Lepouri - Healthcare Support Worker at ESTH

“When I was seven, my dad had a serious motorcycle accident near our house. Hearing his calls for help, my mum, brother, and I rushed to him. Despite his serious injuries, I stayed calm, called an ambulance, and managed to stop the bleeding while comforting my family. It was at that moment that I decided I would be a great nurse one day – I just wanted to heal people.

“After getting my nursing degree in Greece, I moved to London to study Criminology. While I hope to eventually complete a degree in Forensic Science, nursing has my heart. I believe that knowledge is power, and I’m dedicated to continuous learning and research to improve both myself and the care I provide to my patients.

“As a healthcare assistant, I love having the opportunity to ease patients’ fear and frustration - whether it's showing them around the ward, playing music, or offering crayons to draw. Seeing them smile and become more comfortable is the most rewarding part of my job.

“I’ll always remember a particular patient I had been caring for who passed away while I was on leave. A month later, his daughter came to see me, tearfully telling me her father had spoken about me before he died. He asked her to thank me for the care and conversations that helped him keep fighting. Her gratitude was a powerful reminder of the lasting impact a nurse’s care can have on a patient’s life.

“Outside of work, you’ll likely find me hiking up mountains or exploring art galleries. I'm also passionate about dancing and even worked as a professional dancer in Greece.”

Louliana has been shortlisted for the Healthcare Support Worker - Innovator of the Year award by NHS England. She has been nominated for her work raising the profile of improvements at Epsom and St Helier. The winners will be announced at a celebration event on 11 November. Good luck, Louliana.

 

Sam Hall – Group Green Plan Assistant Director at gesh

 

“Sustainability has always been important to me, and I feel very lucky to have it as the focus of my job. It’s what keeps me driven every day. My passion for protecting the natural world started when I grasped the severity of the environmental crisis - it’s an inconvenient truth, but one grounded in science.  Put simply, the natural environment is our life support system. And preserving it is a challenge we can rise to. We have all the tools and technology we need. 

“This passion has shaped many of my life experiences, including a year spent in New Zealand, where I immersed myself in nature through scuba diving and paragliding. Once back in the UK, I ran for a political party and although I didn’t win the seat, it was a great lesson in how to communicate about environmental issues.

“At gesh, it’s great to see the new Green Plan gaining momentum, with the hope that it will lead to meaningful and lasting impact. It’s exciting to be part of this shift, knowing that our efforts are contributing to a better future for the NHS and our planet. 

“While there’s still much to do, I believe small daily actions - turning off unused electronics, cycling instead of driving, recycling, and reusing - can make a big difference. I’d like to encourage everyone to think about how they can change their work area to be more sustainable and on a personal level to reconnect with nature; the more we enjoy it, the more we’ll want to protect it.” 

 

Linda Smith – Matron at St George’s

"When I left school, my dream was to work with children. But after qualifying as a nursery nurse, one conversation changed everything. My tutor, whose background was in the field, asked me if I had ever considered nursing - she clearly saw something in me that I hadn’t yet discovered. That pivotal moment transformed my career path, as I applied to St George's School of Nursing soon after - the rest, as they say, is history.   

“Nursing is challenging but a deeply rewarding career that allows us to make a meaningful impact on people’s lives. As a Matron, I cherish patient interactions and strive to advocate for them. Caring for patients is a privilege, and I would say that compassion and empathy is vital in our line of work.   

“I’ll never forget being on shift during the 1988 Clapham train crash — a truly devastating day for everyone involved. In the face of immense challenge, Team St George's did what it does best, pulling together and working tirelessly to provide the best possible care for those patients.  

" It’s a family here - - we all look out for each other. During my 38 years here, I have met so many fabulous and talented individuals – and many of my closest friends work alongside me.   

“Outside of work, you’ll find me spending quality time with friends - often going to the theatre, the cinema, or out on day trips. As a keen swimmer, I also enjoy a peaceful swim session whenever I can.”   

 

Beth Kenny – Highly Specialised Trauma and Orthopaedics Physio, and Senior Research Associate Physio at St George’s

“My role is definitely challenging, but I love how it keeps me on my toes. No two days in trauma are ever the same as we rehabilitate people with such a wide variety of injuries. I’m lucky to work in a team that balances hard work with fun, making even the toughest days enjoyable.  

“I’m proud of my research role, and it’s really fulfilling to see how it paves the way for Allied Health Professionals (AHPs) to dive into research – an opportunity that’s still rare within the NHS.   

“A standout moment in my career has been leading projects that use virtual reality in major trauma rehab. Patients can lose themselves in personalised, immersive games like archery, which not only provide a welcome distraction but also motivate them to push through pain, speeding up their recovery.  

“This year marks my tenth year at St George’s, having specialised in trauma and orthopaedics for five of those. George’s had seen me through many significant life events, such as adopting my crazy spaniel and getting married – there have been lots of laughs and celebrations along the way. 

“I got nicknamed "Bambi” at school. A name that reflects my long-limbed clumsiness. Despite that, I played for Luton Town's Ladies football and competed in lots of team sports throughout school and university, hockey, athletics, volleyball and rounders. In sports, sometimes, you fall down, but you get right back up, and that’s a lesson I carry with me in both life and work.”  

You can chat more with Beth and her team at the St George’s Annual Members Meeting on Wednesday 25 September, where they will be running a stall. You can register to attend on the St George’s website.  

 

Aishwarya Rajendran – Simulation Practitioner at ESTH

“Growing up in India, I had only a brief understanding of the NHS before moving here. Since joining I’ve seen such great care and met so many extraordinary people – both colleagues and patients. 

“There’s a patient that sticks in my mind. I was caring for an elderly white British man in St Helier’s emergency department. To my amazement, he began speaking an Indian language fluently - leaving me awestruck as this is a rarity. Despite being very unwell, he radiated positivity, sharing stories with me about his childhood in India - explaining his remarkable language skills. 

“Simulation is about replicating real life scenarios in a training environment. It plays a crucial part in patient safety and has completely changed how I deliver care. 

“It’s always a joy to run training sessions for colleagues, and it never fails to further enforce my passion for the topic. Witnessing a team navigate a high-pressure scenario with initial uncertainty, only to transform into a well-coordinated unit is inspiring.

“Outside of work, I spend a lot of time dancing, it’s the one activity that I can engage in endlessly without feeling tired – I lose myself in the joy of it.” 

 You can chat more with the Simulation Team at the ESTH Annual Public Meeting on Wednesday 18 September, where they will be running a stall. You can register to attend on the ESTH website. 

Preeti Dudakia – Principal Pharmacy Technician at ESTH

“Being appreciated by my patients and colleagues makes my job worthwhile. A patient once found me to say thank you for obtaining their medication in time, preventing a delay in their cancer treatment. These special patient moments touch my heart and make me extremely proud to work for the NHS. 

“Aside from my day job, I volunteer as an Independent Custody Visitor for Croydon Police. I go into custody suites to talk to detainees and ask welfare questions about their treatment during their stay. It can be hard sometimes, but it’s very rewarding to be doing my best for them.  

“Charity work is a huge passion of mine. I work closely with the ovarian cancer charity, Ovacome. Every year, I support a fundraising event where women with ovarian cancer model glamorous outfits on a catwalk at the Mayfair Hotel, followed by afternoon tea. This work is very dear to my heart as I am currently in remission from ovarian cancer, and previously modelled at an event during my own treatment.  

“I have lots of hobbies, such as Bollywood dancing and playing the sitar. The sitar is from the Indian subcontinent and is quite difficult to play – but once I get the hang of it, I can create quite a soothing tune.” 

 

Doraid Alrifai, Oncology Consultant at St George’s

“Believe it or not, I never planned to become a doctor and was originally offered a place to study computer science. I suspect I would have been a billionaire by now given how computers have taken over the world. I have zero regrets though – working in the NHS is a very rewarding experience. 

“Oncology is quite an intricate specialty, there’s lots to learn, lots to do, lots of hard work and… a bit of travelling if you’re lucky.  Ultimately, you need to be passionate about the role but more importantly, you need to enjoy working in your team. A wise oncologist once told me, ‘Find the best team…the rest will just happen.’

“The study of cancer medicine is fast changing. The prospect of working within a high functioning cancer team at St George’s initially attracted me to this role, alongside the hugely rewarding opportunity to apply my knowledge base and skill set to the care of cancer patients.

“I have many hobbies, from travelling the world to experimenting in the kitchen, or getting lost in some non-fiction books. But above these, my favourite pastime happens every weekend without fail – hours spent gossiping with my wife in a Wimbledon coffee house.

“For colleagues who are not familiar with the oncology department, please slot in a visit to speak with the team. Ensure you also make time to check out the piano outside our ward, it’s great feature as every so often a whizz kid comes along and plays the hell out of it…and some of our porters aren’t far off Elton John either.”

Jo Carr – Lead Therapist at Sutton Health and Care Reablement Unit

“I have been a therapist at Epsom and St Helier and in the community for over 30 years. My passion for therapy started at 12 years old after spending the day with my mum's therapist friend - sparking lifelong passion. After all this time, I still love my job. 

“I now have the privilege of leading the incredible team at the unit, where we provide short-term, intensive therapy and reablement services to medically stable patients, helping them return to their homes. 

“One of the most memorable moments in my career was visiting the Ilizarov Scientific Centre in Kurgan, Russia. This trip allowed me to gain in-depth knowledge about the Ilizarov method, a ground-breaking surgical procedure for limb reconstruction. 

"I once spent time as a cattle rancher in Australia, tackling the tough realities of farming— mustering cattle, mending fences, and caring for livestock in harsh conditions. Though physically demanding, the experience was unforgettable, teaching me the value of hard work, resilience, and the importance of a deep connection with nature. 

“Working and living locally for over 30 years means I often get stopped in the street by former patients, and it is always a pleasure to see how they are getting on. I have even had a song dedicated to me at a concert by a famous musician I cared for, which was extremely touching.” 

 

Chris Mullings – Patient Experience Project Officer at gesh.

“I work closely with the wards and services across gesh to see how we can improve the experience our patients have.

“Delivering letters from loved ones to inpatients is certainly a job highlight. Being able to witness the joy and love on a patient’s face as they read the letter, and then getting to share their response back is very special.

“St Helier Hospital has a huge place in my heart, because that’s where my little girl came into the world. I got to experience first-hand the amazing work our midwives and maternity teams do – the care and love they showed my wife and daughter was incredible.

“Talking of love, Fulham Football Club is admittedly the third love of my life – I once had the opportunity to play at Craven Cottage for charity and show off my best Johnny Hayes moves – it was truly an unforgettable experience.

“Outside of work you’ll often find me cycling. It’s such a passion of mine that a year ago I cycled 110km around London visiting all the football stadiums including the London Stadium, The Den, The Tottenham Hotspur Stadium, and Wembley. I naturally finished the ride at the best stadium of them all – Craven Cottage.”

 

Joanna Hardman – Deputy Head of Children’s Therapy at St George’s and St John’s Therapy Centre

“I love St George’s and the people who work here – that's why I’ve stayed for 21 years. The incredible teams were able to save my son’s leg following a bad accident when he was a toddler, and now he can run marathons.

“I joined the NHS as a nurse at Barts more than 40 years ago, then I went on to retrain as a Speech and Language Therapist, and later moved to St George’s. I’m proud to be joining the new gesh25 Hall of Fame this year that recognises long service.  

“Working with our youngest citizens is a joy and a privilege. Supporting their needs and witnessing their life chances increase right into adulthood is very special.

“A few years back, I visited the House of Commons to represent the work St George’s did as part of the ‘Every Child a Talker’ campaign – it's a day I’ll never forget.

“I’m a film extra outside of my work - see if you can spot me in the background of the upcoming Downtown Abbey film, mingling with aristocrats.”

 

Hemali Udani – Head of e-Rostering at ESTH

“I grew up in Gujarat State in India. The country is a beautiful mosaic of diversity with multiple languages, religions, cultures, and cuisines. It’s the vibrancy of India and its people that fills me with immense joy and pride.  

“At 20 years old, I arrived in England, ready to immerse myself in a different culture and kickstart a career in the NHS. A few years ago, I had the opportunity to mentor a colleague, and seeing their progress within the NHS was a wonderful experience.  

“From a young age, I’ve been able to speak many languages—I am fluent in Gujarati, Hindi, Sanskrit, Urdu, Punjabi, and English. 

“Outside of work, I run a flower business and conduct art workshops for disabled young people and adults. I have lots of hobbies, including clay work, mosaics, cooking, gardening, listening to instrumental music, and hiking, but my favourite pastime is watching India win at cricket...which luckily happens a lot.” 

Rob Mitchell – Surgical Registrar at St George’s

“I’m a practical person with good dexterity and an inquisitive mind, leading me to a career in surgery, a speciality where I feel most at home. There’s nothing like the buzz you get seeing a patient’s condition improve.

“Last year, I performed surgery on a pregnant woman at significant risk of preterm labour and losing her baby. Thankfully, she survived and recovered fully. Months later, I randomly saw her in the hospital corridors, a baby boy in arms. She revealed that she had decided to give him a middle name – Robert.

“This August, I’ll complete seven Ironman triathlons in seven days to raise money for Movember and the DMRC Benevolent Fund – two charities that are very close to my heart. The training programme has been tough with very early starts, as well as trying to balance recovery, work shifts, and a social life. But despite starting this journey lacking an endurance athlete’s physique, I’ve trained extremely hard and managed to adapt – it’s truly amazing what the body can achieve with determination and the right training.

“Sometimes staying motivated on this journey is difficult, but whenever I’m flagging, I focus my mind back to the charities, and my supportive family and friends along with their unwavering support – I’m looking forward to making them all very proud.”

Rob’s Ironman seven-day challenge begins at 6am on Sunday 18 August and ends on Saturday 24 August. You can donate to Rob’s fundraisers by clicking here.

Good luck Rob, you’ll be amazing.

Belmira – Heart Failure Nurse Specialist Coordinator at St George's 

To mark the start of South Asian Heritage Month (18 July – 17 August), we hear from Belmira Fernandes, Heart Failure Nurse Specialist Coordinator at St George’s, who is Goan. 

“Growing up in Goa, a small state in India, I balanced working in the fields with my studies and later became a primary school teacher before moving to the UK in 2014. My village was a close-knit community that celebrated each other's successes and acted as a strong support system during tough times. 

“Goa blends east and west with Hindu, Christian, and Muslim communities living harmoniously. Often known as paradise on Earth, it reflects a mix of Portuguese and Indian cultures. This upbringing has made me peaceful, friendly, and fun-loving, embracing the laid-back Goan attitude of 'Susegad'. 

“Living in the UK, I keep Goan culture alive for my three sons and husband by cooking Goan dishes like xitt koddi (Goan fish curry) and serving up Goan sweets like Dodol and Bebinca. I am so proud of my culture – which centres around family values and traditions. 

“Being fluent in several languages comes in handy working in our wonderfully diverse hospital. So, aside from the main responsibilities of my role, I enjoy stepping in as an interpreter for some patients. Recently, I was given the opportunity to complete a Wandsworth Lifelong Learning management course, giving me a huge confidence boost and solidifying my career goals. 

“As a self-taught seamstress inspired by the TV show Sewing Bee, I make dresses out of bedsheets in my spare time. Married to a professional ballroom dancer, you’ll also often find me joining my husband on the dance floor as his partner.” 

 

Celestine Ade-Williams - Project Workstream Lead (Transport and Sustainability), Building your Future Hospitals (BYFH) Programme, at Epsom and St Helier Hospital

“I've always been passionate about healthcare, coming from a family of nurses and doctors. After spending 15 years in healthcare regulation law, I moved to project work almost a decade ago. I joined the BYFH Programme in 2020 for a three-month stint, and I ended up falling in love with it, so four years later, I'm still here. 

“My role is to ensure that everyone will be able to access the new Specialist Emergency Care Hospital (SECH) in Sutton and promote sustainable travel options. As one of the Trust’s sustainability champions, my job aligns perfectly with my main passion. 

“Our plans for a new hospital in Sutton alongside modernising facilities at Epsom and St Helier hospitals will support the NHS’ commitment to achieving net zero for its core carbon footprint by 2040 and its wider 'Carbon Footprint Plus' by 2045. It will include green spaces, electric vehicle charging, smart technology, and sustainable building practices, all contributing to a low carbon footprint. These initiatives will benefit patients, staff, and the local community, alleviating pressure on our Trust and the wider NHS.

“I am incredibly proud of the project's progress and the significant impact SECH will have on healthcare at our Trust.” 

You can find out more about BYFH here.

Katrina Przybytniak – Retail Manager in Facilities and Catering at ESTH

On the week of the NHS’ 76th birthday, we hear from Katrina Przybytniak, Retail Manager in Facilities and Catering at ESTH.

“I was born and raised in Gdynia in Poland. As I have a passion for fashion, I started my career in the Italian fashion industry at 18. I worked my way up to managing three major fashion stores. I then moved to the UK and used my customer service skills by joining the hospitality sector.

“I’m a people person and making our customers happy is my number one priority. I love it when they leave with a smile on their faces, knowing they’ve enjoyed their meal and been served well by the team.

“I love helping staff to celebrate NHS awareness days and occasions, and sometimes we create special menus. We did this for Black History Month, and Levi Roots was a special guest at St Helier Hospital. Having an expert in Caribbean food in our restaurant added to the pressure. Nevertheless, the team pulled together, and we had a fun and exciting day – I was so proud.

“Happy 76th birthday to the NHS. It’s full of the most amazing people, both colleagues and patients – and I wouldn’t want to work anywhere else.” 

Amanda Coutinho Da Silva – Paediatric Nurse at St George’s

“I joined St George’s in 2014 as a cleaner, then a hostess, a healthcare assistant and now I'm a nurse. My desire to become a nurse involved a lot of studying while working full time – it was hard work, but I crave a type of fulfilment that only being a nurse can offer me. 

“I’ve been working with my awesome team on Nicholls Ward for seven years now. They’re always there with a helping hand and a smile – making the tough days brighter and the good days even better. The team’s support is like a safety net, and this filters down to the amazing care we give our patients.  

“Some of most cherished moments happened during my time as a healthcare assistant working with oncology patients. Colleagues and I went above and beyond to meet last wishes with compassion and dignity. Each time I witness the impact of my work, it reaffirms my belief that I was born to be a nurse. 

“Growing up in Brazil, I graduated there as a primary school teacher before moving to the UK. I worked with children, teaching them how to play chess – I’ve loved chess since childhood, so I like to think I’m quite the expert.” 

Marlon Reyes, Frailty Nurse for Sutton Health and Care

“I always wanted to work in the medical field, and nursing has been my only career since leaving school. Before I came to the UK, I was an emergency nurse in the Philippines. I worked at St George’s hospital for 20 years.

“My two great loves are working with people and travel abroad, and nursing has been a way to travel and work at the same time, while fulfilling my passion for caring. 

“I’m based in the emergency department at St Helier hospital. I see patients aged over 65, mostly they have become less mobile, some have had falls or are suffering from confusion. 

“My role is a front door to community services for people who come to the emergency department. We assess patients, and if we can do so safely, we send them home making use of all the services we have in the community, such as district nurses, palliative care nurses, physiotherapists and virtual ward staff.

“I play a lot of sport, especially swimming, badminton and basketball. I like to balance my workload and my social life – but outside of work, travel is my true passion.”

Roxanne Turner, Cleaner at ESTH

“I'm a local girl, growing up and attending school in Sutton, so it's super rewarding working for a trust that serves my community. 

“Despite my daily tasks mostly remaining the same, each day is always different – and they’re mostly fun. The best part of my role is getting to meet new people every day.” 

“Achieving a five-star rating in my cleaning audit was a memorable and proud moment for me. Receiving recognition is always a huge boost. 

“I am also a whiz with numbers, and I’m a qualified bookkeeper with first class pass merits. I managed to juggle studying alongside raising three kids – often sitting down with my books while they were at school or in bed. 
“Some may be surprised to hear that I am a great singer – I’ll listen and singalong to anything really - from reggae to pop...although I'm a bit of a rocker at heart.” 

 

Antonio “Antuan” Sierra Cueto, Specialist Occupational Therapist (STAR TEAM), at St George’s

“Born in the wonderful sunny Malaga in Spain, I moved to the UK a long time ago to further my career and I’ve never looked back.  

“I love playing a crucial part in my patients’ recovery journey - seeing them become more confident over time, and then eventually discharging them with the skills to live happily and independently is the most satisfaction I could have. 

“I’m a huge extrovert so it feels like I’ve lived many lives – I used to be a Cruise Line Entertainer, hosting bingo sessions and drag shows. I’ve also spent time as part of the Mamma Mia musical cast – you can’t beat a bit of ABBA. 

“Outside of work, I’m a Zumba Instructor. Despite the super high energy atmosphere, it helps me to wind down after a long day in the hospital - I always have the best time dancing and interacting with the people in my classes.” 

 

Sasha Gehrmann, E-Rostering Apprentice at ESTH

“Before even finishing school, I knew university wasn’t for me. I wanted to head straight into the world of work, so when I saw NHS HR Apprenticeships advertised, I jumped at the opportunity.

“I’m also studying for a Business Administrator qualification, and I love that my apprenticeship lets me explore the many aspects of what HR has to offer.

“Without a doubt, my forthcoming career goals will focus on developing my E-Rostering knowledge – there’s so much to learn. I just really love helping people, and working in HR allows me to do that every day.

“Travelling is my passion, and I’ve been lucky enough to adventure through five continents. From feeding kangaroos in Australia, to visiting an elephant sanctuary in Thailand, and chilling with wild monkeys in Bali – I’ve seen a lot. Snorkelling in the beautiful Great Barrier Reef is my most unforgettable experience though – I think about it most days. One day, I hope to head to south America, and Antarctica if I’m brave enough.”

 

George Gouveia, IDT Head of Training at St George’s

''I never dreamt I would be in this role when I joined all those years ago.''

“I joined St George’s over 30 years ago as a porter, following in my Dad’s footsteps. He was so proud to be a night porter, and portering was one of the most enjoyable jobs I’ve ever had. Nothing gives me greater satisfaction than helping people. You can’t underestimate the positive impact a smile or a kind word can have on a patient when they’re at their most vulnerable. 

“After a few years, I secured a job in the Postgraduate Education Centre, giving me a great introduction to computers. Once I joined the IT department, I started to work my way up - I certainly never dreamt I would be in this role when I started as a porter all those years ago. 

“I met my beautiful wife Debbie at St George’s over two decades ago – we kept bumping into each other on various wards and sparking conversation, and the rest is history. 

“It’s never too late to gain a qualification or skill. I've just graduated from Kingston College as a Chartered Business Manager. I hadn’t studied since leaving school, so committing to a four-year degree made me very nervous, but important for the role I'm entrusted to do.  

“I’m a very competitive person. I managed to rack up a million steps in a month and won the St George’s Step Challenge a few years back – losing is never an option for me. I feed this passionate and competitive spirit into three of the loves of my life – my son, my daughter and Spurs - I never miss a game.” 

Jyothimol Joseph, Staff Nurse at ESTH

“Nursing has always felt like the perfect fit.”

“I know how valuable a nurse’s support is during difficult periods – my own twin girls were born nine weeks early. My nursing experience has mentally prepared me for many testing life moments, and surviving these has in turn made me a more confident nurse.

“As someone who enjoys every moment while caring for others, nursing has always felt like the perfect fit. I started my career back in India, and this year I celebrate 20 years in the profession.  

“God has gifted me with five children, including not just one, but two sets of twins. I feel very lucky that I have an incredible family to care for, as well as working in a profession that gives me so much joy.

"I am well-travelled and have lived in different countries including India and Saudi Arabia. Outside (and often inside) of work hours, I love to sing. Despite not being professionally trained, I always hit those notes.”

Sarah Thacker, Professional Midwifery Advocate Team Lead at St George’s

“I still remember delivering my first baby. The families never forget you, which always touches me.”

“I’ve worked at George’s for nearly 40 years. I’ve delivered countless babies - but still remember the first and the families never forget you, which always touches me. 

“Midwifery is extremely rewarding, but there are challenges – and that’s where me and my team come in. We offer a confidential listening ear, and sometimes a shoulder to cry on during the tough days. 

“I love looking after others and pride myself on being supportive and caring. In the Birth Reflection Clinic, I give women and birthing people a safe space to talk through their pregnancy journey. It’s a privilege being able to reassure and care for someone during such a pivotal moment in their life. 

“When I'm out of uniform, I run a toddler group and volunteer at my local church. I also really love spending time with my family, and walking - especially when there is a challenge involved. This year, I’ve set myself the target of walking the entire Thames Towpath, covering 185 miles in total - we only started last weekend so there’s a long old way to go.” 

 

Shani McHugh, Service Coordinator in Patient Services at ESTH

“Knowing I’ve made a colleague’s day easier is the best feeling.” 

“Walking in on my first day at St Helier, everyone was so friendly and welcoming. That still sticks with me, and has been the same in every team I’ve worked in. The support is amazing. 

“I help colleagues by organising their diaries and taking minutes. I’m extremely organised - I have a notebook and a list for everything, so my job suits my personality perfectly. Knowing I’ve made a colleague’s day easier is the best feeling.  

“I’m so proud to be a member of admin staff. We don’t all have direct contact with patients, but still contribute to patient care and the smooth running of our services.  

“Some may compare me to Doctor Dolittle... I’ve got seven pets and this number will only increase. My tribe of animals includes two hamsters, two giant African land snails, a cat, a tortoise and a fish. It’s certainly busy caring for so many pets, but it’s my passion. A benefit is that my fridge is always full of salad, so people assume that I’m super healthy.” 

 

Kristy Parrack, Health Play Specialist at ESTH

“I love supporting patients to make their time in hospital as positive as possible.”   

Qualifying as a health play specialist has been my career highlight, because it’s such a rewarding role. I love supporting children and young people, as well as their families and carers, to make their stays in hospital less daunting and as positive as possible. 

“Part of my role involves preparing young patients for their hospital stay by talking through the process ahead. Supporting children to be more resilient is so important to me - especially during long-term or repeat stays. My team also uses distraction when patients are undergoing sometimes painful procedures, and we use play to aid with their recovery from illness or surgery. 

“Working with the wider play team, I’ve helped make major improvements to the hospital, such as creating the wonderful sensory garden. As a team, we regularly organise events, including marking Play in Hospital Week where we celebrate the magic of play in healthcare. 

“Outside of work, I embrace my creative side - I love making personalised cards, gifts and decorations for my family and friends.” 

Nana Jenkins, Security Operations Manager at ESTH

“Working in hospital security, you never know what each day will bring.”

“I came to the UK from Ghana in 2018 and started working as a security guard at Epsom and St Helier in 2019. I worked hard, became a security supervisor and now I’m Operations Manager. We are a diverse workforce that reflects our communities. 

“Working in hospital security, you never know what each day will bring. Often, we are not needed but by being there, we quietly offer reassurance. As a team, we strive to maintain a calm working atmosphere for staff and therefore benefit patient wellbeing.  

“I enjoy helping patients with mental health needs. I make sure I build a rapport with them by taking the time to listen, so they understand I'm here to help. The training I’ve received as a mental health first-aider is invaluable in these situations. 

“I love to read - Paul Grzegorzek, a security team colleague at ESTH who writes books in his spare time, is my favourite author! During my days off, I head into nature to pursue one of my passions - photography. I also enjoy painting and spending quality time with my loved ones.” 

Maria Fernandez, Lead Nurse for Renal Transplant, at St George’s

“Some days, it’s hard to believe that ‘Rhia from the Philippines’ has done all this”

“Matrons and sisters from St George’s came to the Philippines in 2000 to talk to nurses interested in working for the NHS. I was interviewed, and soon after came to London to be a dialysis nurse.

“My mum was worried when I left as it was my first time away from home. I had to learn how to cook, do laundry – all those things – but said I would try it for two years and could go home if I wasn’t happy. I’ve been working at St George’s ever since – 24 years, and I have loved every day.

“I always wanted to work in the renal department. I’ve gone from working as an Adaptation Nurse all the way to being the Lead Nurse for renal transplant.

“I’ve been supported to progress in my career and work on projects that have improved patient care. Making sure patients get the best treatment is important to me – like developing an electronic referral system for transplant work up that may be adopted nationally.

“Some days, it’s hard to believe that it’s ‘Rhia from the Philippines’ who has done all this. But St George’s gave me the confidence. Winning this year’s Renal Nurse of the Year award was not just about me, it’s for everyone in the renal team. We are a family always striving to deliver outstanding care.”

Kristina Middleton, Health and Wellbeing Lead at St George’s

“Staff work hard caring for our patients and need to know there is someone there to support them”

“Our staff work incredibly hard delivering care for our patients and as a Health and Wellbeing Lead, I help to make sure our staff are cared for too. Colleagues can work long shifts in challenging circumstances and need to know someone is there to support them.

“Throughout the cost of living crisis, we were able to offer staff free food onsite and signpost them to local charities to help them get long-term support.

“But support can also be patients appreciating the difference staff make to their experience in hospital. Last year, we introduced Acts of Kindness awards based on patient and staff feedback that recognises the lasting impression positive staff action has in delivering care and creating a supportive working environment.

“Those receiving an award felt seen and appreciated, encouraging them to stay working for the Group. We will never be able to capture all of the kind acts taking place in our hospitals, but I am really glad we were able to spotlight some and reward people and teams praised by our patients.

“Some may say it’s an unusual hobby – but I’m doing a Ph.D. with Erasmus University Rotterdam on weekends, researching how people use available flexible working arrangements and the impact it has on individuals and organisations.”

Dionne Daniel, Director of Nursing - Fundamentals of Care

"Helping people is very important to me – even more important than Arsenal."

“It’s been quite the journey to get to where I am now. Growing up in Trinidad, I wanted to be a nun. It wasn’t right for me though so I trained to be a nurse. A friend wanted to come to England – not me - but I said I’d come too. Then my friend stayed in Trinidad.

“I remember arriving in England so clearly. It was 27 November 1998, and it was grey and cold - not like Trinidad at all. I was only going to stay for a year and then move on to Australia or America. However, I stayed because I loved it here.

“Being Director of Nursing for Fundamentals of Care covers a lot of ground. Every day, I get to work with amazing colleagues to make sure patient safety is a priority, and meet staff in their own environment during walkabouts – there is so much to see, I could happily be there all day.

“I’m an Ambassador for the Cavell Trust, a charity that helps nurses, and is very close to my heart. I’ve been raising funds for them since 2017, including only hopping, skipping, and jumping for the whole of August.

“My faith and helping people are very important to me – even more important than Arsenal. In February 2010, I became one of the first street pastors in Eastbourne, and the first team outside of London, to care for, listen to and help people who are out on the streets at night.”

Mary Willocks, Maternity Inpatient Matron

This week we’re introducing you to Mary Willocks, Maternity Inpatient Matron at Epsom Hospital.

Being at the birth of a much longed-for baby is always amazing and a privilege"

“I never want to lose my clinical skills and feel very lucky to be able to deliver care to our women and birthing people while managing my amazing team.

“I’ve been a midwife for 27 years and there have been a lot of memorable moments. Every delivery is special but being at the birth of a much longed-for baby is always an amazing moment and I feel very privileged to be a part of that.

“I’ve taken part in quite a few endurance walks, and in 2018 I walked around the Isle of Wight non-stop, a total of 106km, which took 38 hours. I walked with a group of midwives and together we raised £7,500 for the Triage Unit at St Helier.”

Deborah Gouveia, Senior Quality Improvement Advisor and QI Programme Lead 

This International Women’s Day, we’re introducing you to Deborah Gouveia, Senior Quality Improvement Advisor and QI Programme Lead at ESTH.

“Letting people know how valued they are is so important. It’s something I’ve always done.”

“My grandfather was a pharmacist in Guyana, South America. Everyone called him ‘the medicine man’. I thought that sounded really exciting, so at 15 I did work experience on the chemist counter at Boots and ended up a qualified pharmacist – my first NHS role.

“Now I help improve the care we give to patients, and I love it. I’m proud to lead our Improvement Practitioner Programme, working with our fantastic leaders. I see myself as a super-connector – bringing people together to share skills and knowledge and make our care better.

“Letting people know how valued they are is so important, and it can make them want to improve. It’s something I’ve always done.

“My colleagues know about my love for quality improvement, but not that I absolutely love Guns N' Roses and Spurs. It was a dream come true when GNR was the first band to play at Spurs’ home ground White Hart Lane. I was there loving the sun and the sounds.”

Joana Lopes Gomes, Adult Safeguarding Clinical Nurse Specialist

Our first story is from Joana Lopes Gomes, Adult Safeguarding Clinical Nurse Specialist, who works at St George’s.

“Being a nurse requires clinical expertise, but also the warmth and empathy of a fellow human being.”

"In adult safeguarding, our purpose is protecting and supporting those who are unable to do so themselves. We sometimes encounter difficult and distressing situations, but I’m thankful for every single person that has been referred to us. Lots of teams come together to make these patients’ lives more dignified.

"Being a nurse requires clinical expertise, but also the warmth and empathy of a fellow human being – with all the emotions that accompany it. When I was a ward nurse, a patient with cancer receiving end-of-life care started telling me her deepest thoughts. It was a true rewind through the years, from someone who was trying to wrap up a whole lifetime of memories – from proudest moments to regrets. I could not hold my tears back as I listened to her, and we ended up crying together. Before I left the room, the lady asked me for a hug. This happened quite a few years ago – but it still touches me deeply.

"It may surprise people to know that I didn’t have experience in adults safeguarding before I became a clinical nurse specialist. There are no limits to what nurses can achieve in the NHS. Skills can be learned, and there are always amazing opportunities out there."