Patient experience

Friends and Family Test

The Friends and Family Test (opens in a new window) asks a simple question to gauge the experience patients had using our services. The question asks: How likely are you to recommend our services to friends and family if they need similar care or treatment? Patients are asked to respond from a number of options from "extremely likely" to "extremely unlikely" and will have the opportunity to tell us what was good about your care and what could be improved. 

We measure the number of patients who respond to the Test, as well as the percentage of patients who would recommend our services to their friends and family. (Inpatients also includes day cases).

September 2019 FFT results
  Inpatients A&E Outpatients Maternity (Birth)
Would recommend 93.8% 87.9% 93.8% 97.8%
Would not recommend 3.0% 7.0% 3.2% 0.0%

 

 

 

 

August 2019 FFT results
  Inpatients A&E Outpatients Maternity (Birth)
Would recommend 94.5% 87.4% 94.0% 98.4%
Would not recommend 2.8% 7.7% 2.5% 0.0%

 

 

 

 

July 2019 FFT results
  Inpatients A&E Outpatients Maternity (Birth)
Would recommend 95.4% 83.7% 92.2% 97.5%
Would not recommend 2.0% 9.1% 3.3% 0.0%

 

 

 

 

June 2019 FFT results
  Inpatients A&E Outpatients Maternity (Birth)
Would recommend 95.0% 84.4% 92.3% 94.4%
Would not recommend 2.5% 9.8% 3.2% 0.9%

 

 

 

 

May 2019 FFT results
  Inpatients A&E Outpatients Maternity (Birth)
Would recommend 93.1% 84.1% 92.6% 93.5%
Would not recommend 3.7% 9.8% 3.7% 2.2%

 

 

 

 
April 2019 FFT results
  Inpatients A&E Outpatients Maternity (Birth)
Would recommend 94.3% 85.0% 92.5% 100.0%
Would not recommend 3.0% 9.5% 3.5% 0.0%

 

 

 

 
March 2019 FFT results
  Inpatients A&E Outpatients Maternity (Birth)
Would recommend 93.5% 83.5% 91.6% 98.7%
Would not recommend 3.5% 10.3% 3.6% 1.3%

 

 

 

 
February 2019 FFT results
  Inpatients A&E Outpatients Maternity (Birth)
Would recommend 93.6% 84.1% 93.2% 96.9%
Would not recommend 3.9% 9.3% 2.9% 1.5%

 

 

 

 

January 2019 FFT results
  Inpatients  A&E Outpatients Maternity (Birth)
Would recommend 92.9% 84.2% 92.9% 97.1%
Would not recommend 3.9% 9.3% 2.9% 2.9%

 

 

 

 
December 2018 FFT results
  Inpatients A&E Outpatients Maternity (Birth)
Would recommend 93.0% 84.9% 92.2% 98.0%
Would not recommend 3.6% 9.2% 3.1% 2.0%
 
 
 
 
November 2018 FFT results
  Inpatients A&E Outpatients Maternity (Birth)
Would recommend 93.1% 85.8% 93.5% 100.0%
Would not recommend 3.5% 8.5% 2.7%

0.0%

 
 
 
 
 
October 2018 FFT results
  Inpatients A&E Outpatients Maternity (Birth)
Would recommend 93.5% 84.2% 91.8% 100.0%
Would not recommend 3.6% 9.8% 3.5% 0.0%
 
 
 
 
September 2018 FFT results
  Inpatients A&E Outpatients Maternity (Birth)
Would recommend 93.6% 83.4% 92.1% 98.0%
Would not recommend 3.1% 10.3% 3.5% 1.0%
 
 
 
 
August 2018 FFT results
  Inpatients A&E Outpatients Maternity (Birth)
Would recommend 93.1% 86.4% 91.6% 100.0%
Would not recommend 3.3% 8.5% 2.9%

0.0%

 
 
 
 

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