How to get help this Winter

Emergency Departments

• Our Emergency Department should be used in life-threatening situations. If it’s an emergency, always call 999 or visit your local ED

NHS 111

• If you think you need medical help right now, NHS 111 online (https://111.nhs.uk) can tell you what to do next. This 24/7 service should be your first port of call when you have an urgent healthcare need and, while it will not give you a diagnosis, will direct you to the best place to get help for your symptoms
• If you can’t get online, you can call 111 for free to speak to a fully trained advisor, 24 hours a day. If necessary, 111 advisors can connect callers to healthcare professionals such as a nurse, emergency dentist, or a GP.

Pharmacies

• Pharmacists can provide advice and treatment for minor illnesses like colds, earaches, sore throats, and UTIs. They may also prescribe medication for certain conditions, such as impetigo, earache, sore throats, and UTIs
• Find a pharmacy – NHS
• You can see further information on how a pharmacy can help on the NHS website

GPs

• For persistent symptoms, chronic conditions, or new prescriptions, contact your GP. Appointments may be in person or by phone, with extended hours and weekend availability.

Mental health support

• For urgent mental health concerns in south west London and Surrey, call 111 and select the “mental health” option
• For non-urgent mental health concerns, contact your GP or visit the NHS website for support.

How to protect yourself and loved ones this winter

Vaccinations

• The best thing you can do to protect yourself and loved ones – as well as the NHS – this winter is getting your vaccines, including for flu and Covid 19
• Find out how and if you’re eligible on the NHS website.

You should also:

• Wash hands regularly to prevent bugs like norovirus. Stay home for 48 hours after symptoms stop and disinfect surfaces
• Keep warm to reduce the risk of colds, flu, and serious health issues. Heat your home to at least 18°C in key rooms
• Check on vulnerable family, friends, and neighbours – especially older adults, young children, and those with long-term conditions. Ensure they have food, medication, and warm clothing.