Communication and information support services

We offer a range of services to support anyone who has additional communication or information needs, because English is not their first language, or because they have a disability. This includes materials in large print, easy read and braille, and British Sign Language (BSL) and foreign language interpreting services.

It’s our aim to ensure every person using our services has the best possible treatment and care whilst in our care.

If you, your carer or someone you care for requires additional communication or information support, please contact our Patient Advice and Liaison Service (PALS) on 01372 735243 or by email to est-tr.PALS@nhs.net.

You will find more information about some of the services we offer below.

Interpreting services

Telephone interpreting service

For most consultations and appointments an interpreter via telephonic interpreting will be offered. This enables us to deliver an instant and effective service for more than 170 languages, 365 days a year, 24 hours a day.

Face to face interpreting

Face to face interpreting is also available for some languages, and for certain types of appointments, though some notice is required.

British Sign Language interpreters

We can provide British Sign Language interpreters for those patients that have a hearing impairment. This service needs to be booked in advance through our Patient Advice and Liaison Service (PALS) at est-tr.PALS@nhs.net.

If you require this information in your language please contact + 44 (0) 1372 73 5243:

If you require this information in your language +44 (0) 1372 235243 in a variety of launguages

More information for inpatients

If your carer will need an interpreter to speak to our doctors and nurses while you are in hospital, please tell us before they arrive, if possible, by calling the service or ward. It’s possible that your GP may also advise us.

The nurse in charge of their ward will do their best to make arrangements to provide an interpreter service.

Information support services

Pictorial communication book

A pictorial communication book is available on the ward for people who have a learning disability. This can also be useful to other patients with communication difficulties. Please ask for this if you think it would be helpful.

Contact us

If you need an interpreter, or other communication or information support, please contact est-tr.PALS@nhs.net or call 01372 735243.

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Patient Advice and Liaison Service (PALS)

St Helier Hospital 

Tel: 020 8296 2508
Monday - Friday, 10am – 4pm

Epsom Hospital
Tel: 01372 735243
Monday - Friday, 10am – 4pm

Email
est-tr.PALS@nhs.net

Textphone (via Text Relay):
08001 020 8296 2508

SMS text:
07975 232021 (deaf, hard of hearing and hearing impaired only)

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