A ward sister provides reassurance to a patient

Ward directory

Our searchable ward directory contains information about our wards, including contact details, location information, visiting hours, names of key ward staff and what you can or cannot bring onto the ward.

To use the directory simply go to the relevant hospital to see a list of all wards. Then click on the name of the ward to see the detail page for this ward. Alternatively you can use the search to find what you are looking for.

A1 (Acute Medical Unit and Ambulatory Care) at St Helier Hospital

A1 (Acute Medical Unit and Ambulatory Care)

  • Specialisation: Acute Medical Unit (AMU) and Ambulatory Care Unit (ACU)
  • Location: St Helier Hospital
  • Telephone number: 020 8296 3610 (reception), 020 8296 3078 (beds 1-13), 020 8296 3601 (beds 19-30), 020 8296 3612 (beds 31-39) 020 8296 3616/4772 (co-ordinators' office)

Location

First floor, A block

Postal address to write to patients

A1 (Acute Medical Unit and Ambulatory Care)
St Helier Hospital
Wrythe Lane
Carshalton
Surrey
SM5 1AA

Key staff

  • Matron: Claire Berry
  • Head of Nursing: Craig Wood
  • Ward Manager: Pedra McKenna and Jane Barker
  • Other key staff: Lead consultant for the AMU is: Sanjay Mutgi Nurse Navigator: Kelly Day. Kelly works alongside the medical team to ensure you have as seamless a journey as possible from admission to discharge off the AMU. She also ensures, where possible that you are transferred to the correct speciality ward. She also covers B6, our short stay unit.

Ward routine

  • Ward rounds:

    AMU: 8am ward rounds take place for all of our new admissions from the previous night. A second ward round takes place at 10am for all of our existing patients and a third ward round starts at 12pm for any patients who are admitted that day. These are led by our consultants: Dr Shah, Dr Sinclair, Dr Shail, or Dr Mutgi. They also cover ward B6 and the ACU on a rotational basis.

    ACU: Our on-call medical team also cover the ACU with consultant support as needed. A consultant is present in the ACU from 2pm to 5pm.

  • Medicine rounds: As per patient's drug chart
  • Breakfast: 8am
  • Lunch: 12noon
  • Dinner: 6pm
  • Beverages: 7.30am, 8.15am, 10.45am, 1pm, 6.10pm, 6.30pm and 7.45pm

    Snacks: 10.45am and 4.10pm

    Water jug changes: 7.10am, 1.30pm and 6.30pm

  • AMU: the AMU is where acutely unwell patients are admitted and assessed by the on-call medical team and a Consultant. Once you have been assessed, a treatment plan will be agreed on and you will either be discharged or a plan for admission to a specialty ward will be made. We occasionally have patients from other specialties on the AMU, such as orthopaedic and surgical patients; this is dependent on the bed capacity within the hospital.

    ACU: the ACU is where we see our ambulant patients who do not require admission. You can be referred to the ACU by your GP, by the emergency department or by the doctors treating you on the AMU or on one of our wards. Here we can treat, or continue to treat you without you having to stay in hospital overnight.

Facilities on the ward

  • Number of bays: 6 bays, consisting of 4-6 beds
  • Number of single bedded rooms: 4 singles with ensuite toilet/shower
  • Single/mixed sex: This ward is divided so that men and women sleep in different bays and share different bathrooms and toilets. Some patients will have their own bedroom and bathroom.
  • Other facilities: 7 toilets 2 toilet and shower 4 showers 1 toilet for visitors

Visiting the ward and restrictions for visitors

  • Visiting hours: 9am - 8pm
  • Max visitors per bed: 2
  • Mobile phone policy: Mobile phones can be on but must be kept on silent so other patients are not disturbed.
  • Other restrictions for visitors:

    Restrictions may be required due to medical conditions. This will be advised by nursing staff or doctors.

    Meeting with the doctors

    If you would like to speak to the doctor or Consultant caring for your relative, please speak to a member of the nursing staff or the ward receptionist who can arrange a time for you to attend the ward.

    Children under the age of 12 are not encouraged to visit unless discussed with the nurse in charge as young children can be vulnerable to infection due to under-developed immune systems.

    Read more about protected mealtimes (see In the hospital) and privacy and dignity in our hospitals. Please observe the no smoking policy in all hospital buildings and on the hospital grounds (including car parks).

    We advise that you contact the unit before visiting to enquire if your relative has been moved to another ward. We will, where possible, inform you of this but due to the type of ward we are, we will not always be able to inform you prior to moving your relative. Where possible we ask patients to inform their own relatives of the move and of their discharge. 

Restrictions for patients

Additional information

  • Going home:

    Once you have been told you are ready to go home you will need:

    • To arrange transport to take you home, such as a friend, relative or taxi - we can only provide an ambulance if you have a medical need
    • Clothes to wear home - if you do not have any clothes or are unable to get any brought into hospital prior to your discharge then in certain circumstances we can provide clothing which has been donated to us, although this is limited
    • To have access to your house, ie key safe code or keys.

    We will:

    • Ensure that you have everything you need, including any medication and your discharge summary. We can post your discharge summary to you if it is not completed prior to you going home. You can also go home and return later in the day for any medication or send a relative or friend if you cannot come back yourself.
    • Aim to send you home before 1pm if possible; this will be via our discharge lounge if appropriate.
  • Good to know:

    We have an average of 40-60 patients admitted into the trust every day. 20-40 of these are assessed, treated and discharged through the AMU on a daily basis.

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